27
Jul 25

Restart #3: Clean Up and Dump

This is where you have no appetite to continue the project but there is some work required and value to be extracted before you liquidate. Basically, you massage the project into a stable state to make it attractive to a purchasing developer — for a premium, of course. Preference may dictate though, to sell the project into a joint venture. This can be a way to retain a financial interest in the eventual (but shared) profit. The project risk profile may be so elevated that this is a better exit strategy than a hugely discounted sell off.

The formula to optimize your position requires:

  • Stabilizing the project
  • Tying up loose ends
  • Eliminating risks
  • Keeping options open
  • Packaging documentation

Stabilizing the Project

Take to the project like an army triage doctor on the frontlines. First, determine if the patient is dead, unconscious, or merely wounded. Then remove them as gently but as quickly as possible from the battleground to give yourself time to treat. If dead, then you have plenty of time, but don’t wait too long as the body will begin to smell. If unconscious, determine if it’s best to leave them in a coma or to revitalise before they deteriorate further. For the wounded, remove shrapnel, clean the wound and, most importantly, stop the bleeding. Then dispense a dose of medicine to get them through the night. 

            Or put another way stop everything that is not critical to protect your cashflow — the blood flow. Prioritise stopping or pausing over continuing where you don’t yet have a clear diagnosis. That applies to contracts, construction and all design and planning work in motion.

Tying Up Loose Ends

Check all contracts. Close out those no longer needed. Amend those that have been affected by deadlines being missed or a change in scope. Protect warranties and guarantees as much as possible — that might require some cash outflow. Are there some easy wins? For example, consider an office building that is half way through leasing, but with no lead tenant. If you spend a bit more effort securing a lead tenant, you will be better placed to increase your sale price.

Eliminating Risks

If you have the right to terminate contracts, then get rid of anything detrimental to achieving a maximum sale price. There may be work you might as well complete because few buyers will be interested except at an extremely high-risk premium. For example, completing site decontamination on a housing subdivision until it is tested clean, or continuing works to ‘close-in’ an office building to protect it from the weather. Also address any pending legal claims so the project can be sold litigation-free.

Keeping Options Open

Throughout the above, keep your potential buyer’s options open. They may want to move the project in a completely different direction. And you could be throwing money into something they see no value in. Canvas potential buyers early so you understand as many options as possible — even if you intend to formally list the property. But don’t force yourself to list if you find a willing buyer at a good price during this process. If the project is a real mess, there may only be one buyer out there. Keeping contracts and relationships ‘in place if required’ is important. Give your buyers every opportunity to extract any value they might find where you can’t.  

Packaging Documentation

Lastly, package it all up for sale. Putting the marketing to one side (the fluffy stuff), let’s concentrate on the documentation (the detail stuff). It should be simple, but the number of times projects are put on the market with deficient information is staggering. I don’t know if agents think a lack of information will make a buyer think an opportunity is better than it really is or that they are just lazy. From my experience, full disclosure allows buyers to work out how they are going to mitigate the risk of the purchase. They may only have limited resource to do their due-diligence. So drip feeding them information, only when they ask for it, can quickly make their interest wane. The best way is to create an online data repository with individual client access and an audit trail of who has done what. That way you can see what potential buyers have ‘logged on’ and what documentation they have reviewed (or at least downloaded). That helps you follow up with them and can be an immediate indicator of their interest in buying. One tip is to rename all the files or at least folders so it makes it easy to review. There may be hundreds of files from consultants and councils. Unless everything is digitised and searchable by meta data and keywords (which is the ideal) then finding what you need quickly is difficult. For example, change xco.2022.gs.masonAve.pdf to GeotechDesktopReport2022.pdf so it is easier to find and for buyers to distribute to their experts to review.

            All this shows you are organized. That might psychologically influence the buyer that the project they are buying is also somewhat organized and not so much of a crisis case. They gain comfort that the project is wounded, but not mortally, and they are not expected to do the triage themselves.

Restart #1: Intro
Restart #2: Continue As-Is
Restart #3: Clean Up and Dump
Restart #4 Renegotiate and Continue
Restart #5: Clean Slate and Continue
Restart #6: Consolidate and Segment
Restart #7: Restructure Existing
Restart #8: Reposition
Restart #9: Replan

Andrew Crosby
+64 21 982 444
andrew@xpectproperty.com

Buy the book from Amazon: https://www.amazon.com/dp/1790590884?


27
Jul 25

Restart #2: Continue As-Is


Continuing the project as-is might be necessary when you are so far through construction that there is no viable alternative to make substantial changes. You are trying to recover what you can or stop the bleeding as much as possible. This is the case if you are working on behalf of the lender who is trying to recover the outstanding debt on a project and the discounted ‘fire-sale’ to get another developer interested is too costly. So the funders decide to keep control and complete it themselves. Alternatively, it could be that you have now acquired the project at such a low cost that it makes it feasible to continue as-is.

            When continuing with the project in its current form you are taking on all the positive and negative factors uncovered during your audit. Make sure you are catching the knife by the handle and will confidently have everything under control moving forward.

Restart #1: Intro
Restart #2: Continue As-Is
Restart #3: Clean Up and Dump
Restart #4 Renegotiate and Continue
Restart #5: Clean Slate and Continue
Restart #6: Consolidate and Segment
Restart #7: Restructure Existing
Restart #8: Reposition
Restart #9: Replan

Andrew Crosby
+64 21 982 444
andrew@xpectproperty.com

Buy the book from Amazon: https://www.amazon.com/dp/1790590884?


22
Jul 25

Restart #1: Intro

“Phoenix will, once again, rise from the ashes.”
Author[1]


The project is ready for the taking. You have done your due-diligence, understand why the project has failed and have thoroughly audited all documentation and everyone’s status. You are comfortable you now know enough to take this opportunity forward. Your motivation is coined in the words of Sam Zell: “I was dancing on the skeletons of other people’s mistakes.”[2] Or you have no option anyway as you have been called in for the lenders (or whoever still has skin left in the game) to sort this one out! Either way, what has happened on this project in the past is history and now is the time to restart.

            How you restart will depend on just how viable the project is in its current form. Do you continue with just a few tweaks or do you make some drastic modifications or take a completely different approach? Broadly your options include:

  • Continue as-is
  • Clean up and dump
  • Renegotiate and continue
  • Clean slate and continue
  • Consolidate and segment
  • Restructure existing
  • Reposition
  • Re-plan

The approach may include a combination or even mixing elements from within each option. I’ll describe each option and constituent elements and leave you to pick and choose what meets the specific circumstances of your project. For a multi-stage, multi-dimensional development project in an ever-evolving marketplace you might find yourself embracing all of the above!

This series continues…


[1] I spent the Global Financial Crisis in Phoenix, Arizona — ground zero for the subprime mortgage enabled housing boom and bust. This quote was a title of a contrarian investment proposal I presented — to prepare for the recovery. But boy did the recovery for the asset owners take a long time.

[2] Bruck, C. (2007, November). Rough rider: Where will Sam Zell take the struggling Tribune Company? Retrieved from https://www.newyorker.com/ magazine/2007/11/12/rough-rider

Restart #1: Intro
Restart #2: Continue As-Is
Restart #3: Clean Up and Dump
Restart #4 Renegotiate and Continue
Restart #5: Clean Slate and Continue
Restart #6: Consolidate and Segment
Restart #7: Restructure Existing
Restart #8: Reposition
Restart #9: Replan

Andrew Crosby
+64 21 982 444
andrew@xpectproperty.com

Buy the book from Amazon: https://www.amazon.com/dp/1790590884?


04
Jul 25

Persistence Pays: #5 Funders

Property development is all about persistence. You will never make it to the finish line (at least on time and on budget) without unwavering persistence in almost everything you do. Persistence is about challenging the status quo and not accepting mediocrity. Persistence is about persevering to find a better, faster, cheaper or more valuable alternative to the solution that is first presented. It’s persistence with people that is most important. Persistence to a point of course! It’s a fine line between being just persistent enough to achieve what you need and being a pain in the butt that paradoxically slows things down.

This series ‘Persistence Pays’ is my who’s who list to be persistent with and when you might need to restrain yourself.

Funders (Banks, Investors, Boards and Partners)

When dealing with funders (whoever holds the purse strings) my golden rule is to persistently communicate. Your new word is ‘Persistamunication’. You never know if you will need to extend your funding. A hiccup with construction or a slowing sales market could trigger it. Before you get in that situation, ensure you have a great working relationship with your funders, and that means talking. Communicate the good news in between typical reporting periods. Don’t hold back the bad news. Even if you are confident that you will fix some bad news before they need to know, consider telling the bank. When you do fix something that might have caused a scare (so long as your incompetence didn’t cause it), funders will gain more confidence in you. This is one group that will appreciate you being persistent on the project. So instil trust with your funders and show them just how hard you persist with everyone and everything to see the project through to the bitter end.

The moral of this section: Persistence has a pay-off. Without persistence, development projects can flounder and every day equals extra dollars.

Andrew Crosby
+64 21 982 444
andrew@xpectproperty.com

Buy the book from Amazon: https://www.amazon.com/dp/1790590884?


02
Jul 25

Persistence Pays: #4 Sales & Marketing

Property development is all about persistence. You will never make it to the finish line (at least on time and on budget) without unwavering persistence in almost everything you do. Persistence is about challenging the status quo and not accepting mediocrity. Persistence is about persevering to find a better, faster, cheaper or more valuable alternative to the solution that is first presented. It’s persistence with people that is most important. Persistence to a point of course! It’s a fine line between being just persistent enough to achieve what you need and being a pain in the butt that paradoxically slows things down.

This series ‘Persistence Pays’ is my who’s who list to be persistent with and when you might need to restrain yourself.

Real Estate Agents, Sales and Marketing

If sales are going according to plan, then your real estate agents will be doing their job. Yes, they probably can always do better. And by better, I mean sell and lease faster and/or for more money. I am running out of letters to add to the word persist, but let’s call this one ‘persistasales’. Consider three circumstances:

  • In-house sales and leasing
  • External agents
  • Sales strategy change

In-house Sales and Leasing

With an in-house sales team persistence requires all the usual sales manager motivation, slash inspiration, slash training, slash lending-an-ear type responsibilities. It also means persistently encouraging (empowering) the team to find local marketing mechanisms rather than solely relying on head office. Gather regular feedback from those in the sales trenches and action the sensible ideas. It’s all too easy for sales consultants to default to wanting a price reduction. So being persistent is to continuously separate pricing incentives (freebies and price discounts) from marketing initiatives. When things aren’t working you try something else — don’t let the team stand still. When things work well, put more resource into that effort and persistently promote it to the in-house team.

External Agents

Often the external agent you use will not be solely dedicated to your project. The agency that engages you certainly won’t. An individual or three might be if they are part of a project marketing team. However, unless your project is substantially large, only juniors or showroom staff will be one hundred percent dedicated to your project. The main agents you engage to sell or lease your project will more than likely have other selling priorities. If your project does not create the highest number or value of transactions in a certain period, compared to the agent’s other activities, then their interest will wane. This is even if you offer a higher commission — because agents get intoxicated from making the sale. To many agents, a dollar now is more addictive than two dollars later. Moreover, external agents are in the listing business. They need to develop more listings to grow their commission base. And that means more clients competing with the attention your project deserves.

The short of it being you need to be the number one client to ‘your’ external sales and leasing agents. Invest your time in them, so they invest their time in you. Turn up the persistasales volume if it gets tougher to get transactions over the line. Emails, texts and phone calls won’t suffice, although you should be communicating this way at least every single day. Add to that a combination of coffees, lunches, dinners, events and parties. Don’t mistake this for stalking. These are the people responsible for your project’s income. It’s about making sure selling or leasing your project is always at the top of their mind.

Change in Sales Strategy

What happens when the market changes and your sales strategy no longer works? Well, you could go re-read Chapter Five ‘Fresh Image’. However, on the assumption you are almost at the sales finish line, but sales or leases are drying up and you just need to persist, then ask these questions:

  • Are your agents too well fed and now lazy? Ok, that might be a bit harsh and, let’s face it, realtors already get a lot of grief. A good agent is always on an aggressive look out for their next commission. After all, if they have been on this project a long time and already made a lot of money, then the last few commissions may not matter so much to them. Near the end they will already be looking for their next project, and yours is slipping down the priority list. Persistently keep them on their A-game or hire in new — and more motivated — blood.
  • What is the effectiveness of incentives? Whatever buyer incentives(or motivational buy-now tactics) you used when sales first started slowing will quickly lose effectiveness. You could try upping incentives such as a cash bonus. But if you withdraw it later, after you have achieved a target, then you face a kind of perverse-reverse sales motivator with the agent thinking if they wait long enough you may increase sales incentives again. Persistasales means convincing agents that every incentive is just a one-time deal.
  • Are they experienced in this new market? Rather than the cause being a blasé attitude, sales or leasing agents may just not be as effective (or experienced) in the new market environment. For example, let’s say you are developing a housing subdivisionand your sales were all based on preselling. That involves selling buyers on the vision using plans and renderings and maybe a showroom.  Preselling is all about selling buyers on the premise to ‘get in now’ to secure a pre-construction opportunity. It is a different skill than selling a home under construction or a completed home. When selling a completed home, the buyer sees warts and all, but also can appreciate the final product.  An agent sells the buyer on the benefits of the finished product. Conjuring up a vision is not required. Some agents are better at preselling homes than selling existing and vice-versa. If your project has an agency who originally pre-sold, but because the market has slowed is now faced with completed homes to sell, then the differing expertise needed could handicap further sales. Persistence in this case might be futile. You may need to look at changing to agents who specialize in finished home sales. Similarly, you may have inherited a project that had completed homes and your sales team were employed to sell those down. They did a fantastic job, so you moved them into preselling the next stage. But for whatever reason (they blame the market) they are not closing deals. It may be time to get the ‘pre-sale’ specialists in!

The moral of this section: Persistence has a pay-off. Without persistence, development projects can flounder and every day equals extra dollars.

Andrew Crosby
+64 21 982 444
andrew@xpectproperty.com

Buy the book from Amazon: https://www.amazon.com/dp/1790590884?